Microsoft 365 Administration
Microsoft 365 Admin Center, licensing, users, groups, Teams, SharePoint Online, OneDrive, and tenant support workflows.
Elvis
Sosa
about
Enterprise support, identity, and Microsoft cloud administration.
Elvis Sosa is an Enterprise IT Support Specialist with 4+ years of experience supporting Microsoft enterprise environments across manufacturing, healthcare, and professional services.
His work spans Microsoft 365, Microsoft Entra ID, Exchange Online, Active Directory, Windows administration, Citrix, identity management, endpoint deployment, network connectivity troubleshooting, and enterprise desktop support.
He focuses on secure, customer-centered technical support: resolving issues clearly, documenting repeatable processes, supporting authentication workflows, and helping users stay productive across cloud and endpoint environments.
skills
Technical areas
Resume-aligned skill groups based on hands-on support, Microsoft cloud administration, identity workflows, endpoint work, and documentation.
Identity & Access
Microsoft Entra ID, Active Directory, user provisioning, deprovisioning, group membership, MFA, SSPR, guest accounts, and authentication troubleshooting.
Exchange Online
Shared mailboxes, mailbox permissions, distribution groups, aliases, forwarding, mailbox conversions, message trace, and mail flow troubleshooting.
Endpoint Support
Windows 10/11, desktop deployment, imaging, hardware replacement, software troubleshooting, printer support, mobile devices, and conference room technology.
Networking & Access
DNS, DHCP, TCP/IP, SSL VPN, LAN/WAN connectivity, remote access support, endpoint access issues, and structured cabling support.
Tools & Documentation
Azure Portal, TrackIT, Citrix Workspace, Remote Desktop, technical procedures, inventory notes, support resolutions, and knowledge base documentation.
projects
Selected work
identity
MFA User Enablement
Supported MFA rollout and user enablement by enrolling users, resetting authentication methods, removing legacy or failed methods, validating sign-in, and maintaining deployment documentation.
cloud admin
Microsoft 365 Tenant Support
Administered cloud tenant tasks across users, licenses, groups, shared mailboxes, mailbox permissions, mail flow, OneDrive, SharePoint, and collaboration tools.
infrastructure
Office Workspace Expansion
Assisted with a new office workspace by supporting structured cabling, cable toning, workstation setup, endpoint deployment, and network connectivity validation.
endpoint
Hardware Refresh Support
Prepared, deployed, configured, and replaced Windows desktops and laptops while minimizing business disruption during enterprise hardware refresh work.
operations
Support Workflow Documentation
Documented technical procedures, client environments, support resolutions, and repeatable steps to improve consistency across day-to-day support and project work.
portfolio
Professional Website
A one-page professional site built to centralize identity, resume access, selected work, technical capabilities, and recruiter contact paths.
01
4+ years supporting enterprise IT environments across manufacturing, healthcare, and professional services.
02
Microsoft cloud administration across Microsoft 365, Entra ID, Exchange Online, Azure Portal, SharePoint, Teams, and OneDrive.
03
Identity and access workflows including provisioning, deprovisioning, licensing, MFA enrollment, authentication method resets, and secure sign-in validation.
04
Endpoint and infrastructure support including Windows imaging, hardware refresh, printers, Citrix Workspace, SSL VPN, DNS, DHCP, and connectivity troubleshooting.
05
Bilingual support in English and Spanish with a focus on clear communication, customer service, and documented issue resolution.
toolkit
Systems and platforms
Microsoft 365
Entra ID
Exchange Online
Active Directory
Azure Portal
Windows 10/11
Citrix Workspace
TrackIT
Remote Desktop
DNS
DHCP
SSL VPN